I aim to ensure that your package reaches you safely, therefore each invoiced order is sent via Royal Mail Special Delivery. All shipping charges are dependent on their weight, dimensions and delivery country. The shipping charge is also automated according to the Royal Mail prices. Included within the shipping charge is a £1 handling fee, this covers the cost of packaging an order to ensure the utmost care during transit.
For all orders tracking is possible, however once the package leaves the UK it cannot be tracked. For orders in the UK the packages are signed for; there must be a person present upon delivery to sign and receive the package. Packages heading outside the UK will be signed by your country’s customs and then posted straight to you, without your need to be present nor signature.
All pieces are custom made by hand and to order so please do allow 2-3 weeks, from placing order, for your jewellery to arrive.
If after 7 days of purchase date you have not received your goods or have received them damaged please notify me firstname.lastname@example.org. I will answer your enquiry as quickly as possible (during business days Monday – Friday, 9am-5pm).